Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meal-pequods.click, place an order with us, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (meal-pequods.click), and any related services, sales, marketing, or events (we refer to these collectively as the "Services").

1. About Us

Pequod's Pizza operates in the United States and is dedicated to providing exceptional food and dining experiences to our customers. For the purposes of this Privacy Policy, Pequod's Pizza acts as the data controller responsible for your personal information.

2. Information We Collect

We collect information about you in various ways when you use our Services. The types of information we may collect include the following categories:

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on our website, place an order, express an interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

• Name: First and last name used for order fulfillment and account management.
• Contact Information: Email address, telephone number, and mailing or delivery address.
• Payment Information: Credit card numbers, billing addresses, and other payment-related data. Note that payment card data is processed securely through third-party payment processors and is not stored on our servers in unencrypted form.
• Account Credentials: Usernames, passwords, and similar security information used for authentication.
• Order History: Details about food items ordered, customizations, frequency of orders, and preferences.
• Communications: Messages you send us via email, contact forms, customer service chats, or social media interactions.
• Feedback and Reviews: Reviews, ratings, survey responses, and other feedback you voluntarily submit.
• Promotional Preferences: Information about your marketing preferences, including opt-in or opt-out choices for newsletters and promotional emails.

2.2 Information Automatically Collected

When you visit or use our website, we automatically collect certain technical information about your device, browsing actions, and usage patterns. This information is necessary for operating our website and improving our services. It may include:

• Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and time spent on pages.
• Device Information: Hardware model, device identifiers, mobile network information, and operating system version.
• Location Data: General geographic location derived from your IP address, and, with your consent, more precise location data from your mobile device to facilitate delivery services.
• Usage Data: Clickstream data, search queries entered on our site, menu items viewed, and how you navigate through our website.
• Performance Data: Crash reports, load times, and other diagnostic information to help us maintain and improve our platform.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze site usage, and deliver personalized content and advertising. For a detailed explanation of the cookies we use and how to manage your preferences, please refer to our Cookie Policy available on our website.

In brief, the types of cookies we use include:

• Essential Cookies: Necessary for the website to function properly (e.g., maintaining your session and shopping cart).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Allow the website to remember your preferences and provide enhanced features.
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

2.4 Information from Third Parties

We may receive information about you from third-party sources, which we combine with information we collect directly. These sources may include:

• Social media platforms (e.g., Facebook, Instagram, Google) if you log in or interact with our content through those platforms.
• Third-party food delivery platforms that process orders on our behalf.
• Marketing and analytics partners who provide data about your interests and behaviors.
• Publicly available sources such as business registries and publicly accessible social media profiles.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including but not limited to:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination.
• Creating and managing your customer account.
• Processing payments and preventing fraudulent transactions.
• Sending order confirmations, receipts, and status updates.
• Responding to your customer service inquiries and resolving disputes.
• Administering loyalty programs, promotions, and discount offers.

3.2 Analytics and Website Improvement

• Monitoring and analyzing usage trends and patterns to improve our website's functionality and user experience.
• Conducting internal research and development to enhance our menu and services.
• Diagnosing technical problems and maintaining the security and integrity of our platform.
• Generating aggregated, anonymized statistical reports for business intelligence purposes.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items — only where you have given consent or where we have a legitimate business interest to do so.
• Personalizing the content and advertisements you see based on your preferences, order history, and browsing behavior.
• Retargeting you with relevant advertisements on third-party platforms such as social media and search engines.
• Conducting surveys and collecting feedback to improve our products and services.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• Responding to lawful requests from government authorities, law enforcement, or courts.

4. Legal Bases for Processing Your Information

As a business operating in the United States and subject to applicable federal and state laws — including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws — we process your personal information under the following legal bases:

• Contractual Necessity: Processing necessary to fulfill a contract with you, such as completing your food order.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, network security, and direct marketing, provided these interests are not overridden by your privacy rights.
• Consent: Where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing emails.
• Legal Obligation: Processing necessary to comply with a legal obligation, such as tax recordkeeping.

5. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to unrelated third parties for their own marketing purposes without your explicit consent. However, we do share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share your information with trusted third-party vendors and service providers who perform services on our behalf. These parties are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Service providers include:

• Payment processors (e.g., Stripe, Square, PayPal) for secure transaction handling.
• Food delivery platforms and logistics partners for order fulfillment.
• Cloud hosting and data storage providers.
• Email marketing platforms (e.g., Mailchimp, Klaviyo) for sending promotional communications.
• Analytics providers (e.g., Google Analytics) for website performance monitoring.
• Customer relationship management (CRM) software providers.
• Cybersecurity and fraud prevention service providers.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to courts, law enforcement agencies, government authorities, or other third parties if we believe such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful governmental request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights or property of Pequod's Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of the Services or the public.

5.3 Business Transfers

In the event of a merger, acquisition, asset sale, bankruptcy, or other corporate restructuring, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information, and will outline your choices in that event.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate need to access it in order to perform their job functions.
• Payment Security: Payment card data is handled in compliance with the Payment Card Industry Data Security Standards (PCI-DSS).
• Regular Security Audits: We conduct periodic reviews and assessments of our security practices and infrastructure.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Employee Training: Our staff receive regular training on data privacy and security best practices.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We honor these rights as described below.

7.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions under applicable law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, click the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your rights.

7.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we provide all users with the following options:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You may request that we delete your personal information from our records, subject to our legal obligations and legitimate business needs.
• Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email, or by contacting us directly at [email protected].
• Cookie Preferences: You may manage your cookie preferences through your browser settings or our cookie preference center.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Emailing us at: [email protected]
• Visiting our website: meal-pequods.click and using the Privacy Request form.

We will respond to your request within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to make a request on your behalf. We may require written proof of the agent's permission and verification of your identity before processing such requests.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and personalize content. Cookies are small text files stored on your device when you visit a website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period). The cookies we use fall into the following categories:

• Strictly Necessary Cookies: Required for the website to function and cannot be switched off.
• Performance and Analytics Cookies: Collect information about how visitors use our website.
• Functionality Cookies: Enable enhanced functionality and personalization.
• Targeting/Advertising Cookies: Used to build a profile of your interests and show relevant advertisements.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For full details on the cookies we use, their purposes, and how to manage your preferences, please review our dedicated Cookie Policy available on meal-pequods.click.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our data retention practices are as follows:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

10. Children's Privacy

We do not knowingly collect, use, or solclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). Our Services are not directed to or intended for use by children under the age of 18.

If you are under 18 years of age, you are not permitted to use our website or submit any personal information to us. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving such notice, we will take reasonable steps to promptly delete the information from our records. We will not knowingly retain personal information from any child under 13 years of age.

11. International Data Transfers

Pequod's Pizza is based in the United States, and our primary operations and data processing activities are conducted within the United States. However, some of our third-party service providers may operate in other countries and may process your data outside the United States.

If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. Data protection laws in these countries may differ from those in your home country and may not offer the same level of protection.

By using our Services or providing us with your personal information, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including using contractual clauses and other data transfer mechanisms where required.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pequod's Pizza. This Privacy Policy applies only to our own website and Services. We have no control over and assume no responsibility for the privacy practices, content, or policies of any third-party websites or services.

We encourage you to review the privacy policies of every website you visit before providing any personal information. Your interactions with third-party websites are governed by their respective privacy policies, not ours.

13. Social Media Features

Our website may include social media features, such as "Like" and "Share" buttons for Facebook, Instagram, Twitter/X, and other platforms. These features may collect your IP address and which pages you visit on our website, and may set cookies to enable these features to function properly.

Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them. We recommend reviewing those policies independently.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. At this time, there is no universally accepted standard for how companies should respond to DNT signals. As a result, we do not currently respond to Do Not Track signals. However, you can manage your tracking preferences through our cookie preference center and by adjusting your browser settings.

15. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can attempt to resolve the matter directly.

15.1 Contact Pequod's Pizza

You can reach our privacy team by:

• Email: [email protected]
• Website: meal-pequods.click

We will acknowledge receipt of your complaint within 10 business days and strive to provide a full response within 30 calendar days.

15.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information in a manner that violates applicable law, you have the right to file a complaint with the relevant data protection authority. In the United States, the following authorities handle consumer privacy complaints:

• Federal Trade Commission (FTC): The FTC enforces consumer protection and privacy laws at the federal level, including the FTC Act. You may file a complaint at reportfraud.ftc.gov or contact the FTC at 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may contact the California Privacy Protection Agency, which oversees enforcement of the CCPA/CPRA, at cppa.ca.gov.
• State Attorneys General: Many state Attorneys General offices handle consumer privacy complaints. Contact your state's Attorney General office for more information about your rights and available remedies in your jurisdiction.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in applicable law, our business practices, or technological developments. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date.
• Sending an email notification to the email address associated with your account (where applicable).
• Displaying a prominent notice on our website for a reasonable period following the change.

Your continued use of our Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. Please allow us a reasonable time to respond to your inquiry. If you are not satisfied with our response, please refer to Section 15 of this policy for information on escalating your complaint to the appropriate regulatory authority.